WP Migrations Terms of Service
April 23, 2020
Turnaround Time for Professional WordPress Migration Service
Our realistic turnaround time guarantee for a fully completed and tested
Professional WordPress Migration to your account is 48 hours from the
date and time we send you a confirmatory e-mail stating that the
migration process has started. We can only begin the process after (1)
you provide us with all of the login information requested in the
"Request For Credentials" (RFC) e-mail, and (2) we verify that we have
access to the WordPress installation we are migrating.
The quoted turnaround time is dependent on your active participation and
timely replies to our emails. We ask that you reply to any of our
e-mails within 12 hours to fully take advantage of our turnaround time
guarantee we are providing. If we don't receive a reply from you within
12 hours, then the migration process is "paused" and the quoted
turnaround time is no longer applicable (even though we'll still do our
best to complete the process as soon as possible!)
Customer Data and Disk Usage
The storage on DreamHost web servers is designed specifically for
hosting sites -- it is not efficient as a backup or storage solution.
Please ensure that the data we migrate meets these requirements, and
remove all backup files before providing us with your credentials. We
filter some backup files if we can identify them, but we may not exclude
all of them (it is usually enough to just move the files one or more
levels up in the directory structure on your current host, allowing us
to identify and exclude them).
Please note that DreamHost's Acceptable Use Policy and Unlimited Policy
will apply to any and all migrations to DreamPress or other DreamHost
We can only guarantee the migration of the desktop version of your site.
The good news is that the mobile version will usually keep running. If
the mobile site isn't working, please let us know and we'll offer
troubleshooting tips to help address the problem.
More Than WordPress?
While this service only covers WordPress migrations, we can migrate
other types of files over to DreamHost, too. If you have special plans
in mind that may include other applications, feel free to reach out to
(email/livechat/callbacks/twitter) and we'll probably be able to help!
- We strongly prefer that your current WordPress site stays live until
the migration process is complete on our end. This ensures that your
old site can be accurately compared to the new one before we finish
the process! If we're unable to compare the two, we may not be able
to notice and/or address errors that already exist.
- If your WordPress version is older than WP 3.7, it must be upgraded
to at least that version at your old host so critical security
issues are handled first.
- If you have HTTPS enabled on your site, DreamHost can only guarantee
getting the HTTP option running. Once you're set up, we can then
guide you through enabling HTTPS for your domain.
- If you suspect that your site is hacked, please ensure that any and
all issues are cleared up (and cleaned up!) through your current
host. If we begin your migration process and find any hacked files,
we may stop the process and notify you of the interruptions. This
will also affect your turnaround time.
- We can't guarantee a 100%, fully functional migration if you choose
to manually provide data or files instead of allowing us to utilize
a live WordPress site.
The migration service only covers the contents of the site. Any emails
you want to keep must be handled separately by you. DO NOT change your
email DNS to route emails to DreamHost servers (if that is even your
preference) until the migration is complete and approved in writing.
Reach out to Tech
Support for more
The one-time charge for WordPress migrations is refundable in certain
situations. You're eligible for a refund if our team, due to our own
internal delays, takes longer than the quoted time period to complete
the migration. We'll also refund the charge if you cancel before we've
sent out the confirmatory email indicating the start of the migration
Be warned, though! The following situations will cause you to forfeit
your right to a refund:
- Failing to respond to our information requests and emails for more
than 12 hours if we've already started the migration process
- Interference with the migration process, or taking over the
migration process yourself
- Asking us to cancel the migration process after we've sent you the
confirmatory email that signals the start of the migration process
- A hacked site requiring us to pause and clean up before proceeding
While we'll strive to do our best during the migration, please note that
a perfect result is not guaranteed. There may be small issues with the
content or structure of your WordPress site, and we aren't able to
address every single inconsistency resulting from the move. This is a
process that's manually performed by our team, and we'll do our very
best to get things working for you!
Please note that all of DreamHost's terms of service apply to you and
your account after a migration.
If we don't hear back from you 7 days after an information request,
we'll consider the migration as "abandoned" and will cancel it without
processing a refund. We may archive your files for up to 30 days
(starting from the original, confirmatory email) in order to facilitate
future reinstatement of the migration process, but this isn't
If you decide to cancel the migration process for whatever reason,
please let us know so that the Tech Support team can cancel the process
and avoid any interference with your plans. Keep in mind that a refund
is not available if we've already started the process (see Refund
We reserve the right to modify or cancel these terms at any time. Please
make sure to check this page often! Your continued use of this service
after modifications have been made constitutes an acceptance of the
Free WordPress Migrations Using the DreamHost Automated Migration Plugin
Free WordPress migrations are governed by separate terms and conditions;
these are shared during the free migration process.