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System Status

Current operational status of all critical DreamHost systems.

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Pro Services

Pro Services can help you build, promote, and protect your website.

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An Online Partner You Can Trust

Our award winning (2023, 2024) Technical Support team isn’t just here to help solve problems. They’re fully empowered to act as a partner to help you reach your online goals. Need help attracting visitors to your site? We’ve got people for that. Not sure which WordPress plugin to use? We’ve got you covered. Some of us have been here for over twenty years. We’ve seen it all, and can help with it all.

Numbers Don’t Lie

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Fast Support

Connect with our Technical Support team and receive a response in less than an hour. Or chat with us in less than 60 seconds!

73%

First Contact Resolution

We resolve most issues after you contact us just once, with no follow-ups or escalations needed. That’s 12% better than other hosts.

91%

Customer Satisfaction

Most DreamHost users would recommend our services to friends and colleagues thanks to our friendly, award-winning Technical Support reps who listen and help.

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Expert WordPress Support

Our support team isn't just familiar with WordPress. Many of us actively give back to the WordPress project. We've contributed code, organized real-world WordPress events, and have even written WordPress plugins ourselves. We know WordPress because we're at the forefront of WordPress innovation.

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Around-The-Clock In-House Support

Customers in nearly every time zone on the planet rely on DreamHost as their trusted online partner and our dedicated team of in-house hosting experts is available 24/7. With multilingual support representatives spread across the globe, help from DreamHost is always just a quick message away via email or web chat.

Meet Our Team

Luis V.

Hire Date: 2020

Luis V.

At DreamHost I'm not just providing technical support; I'm a partner in our customers' success stories. I enjoy being their go-to problem solver, making them smile with a dash of humor in every interaction, and ensuring their journey with us is smooth and enjoyable.

I like working in support because it allows me to make a meaningful difference in people's lives every day. It's incredibly fulfilling to help someone overcome a challenge or frustration, turning their experience from stressful to seamless. DreamHost's environment encourages out-of-the-box thinking. I take pride in crafting unique solutions and offering innovative approaches to customer issues. It's not just about solving problems; it's about providing our clients with memorable and extraordinary experiences.

Meet Our Team

Heckman

Hire Date: 2011

Heckman

My love of puzzles and of helping people learn and grow makes my position as a Technical Support representative at DreamHost a dream job (pun not intended but accepted).

Meet Our Team

Will S.

Hire Date: 2021

Will S.

Working with DreamHost helps me feel valued and useful. I've always felt joy when helping others, that extends to aiding our customers with building their sites. Helping someone create their online business from the ground up truly brings joy to my heart! It always makes me happy, one 'thank you' at a time!

Meet Our Team

Sneyder A.

Hire Date: 2022

Sneyder A.

Offering a top-notch level of technical support to the best of my capabilities is my priority as I understand how frustrating and discouraging it can sometimes be to troubleshoot technical issues.

I enjoy trying to understand customer pain points, acknowledge their concerns, build rapport, and offer the best possible solutions to help them be successful. I'm technically minded and feel very comfortable dealing with issues like unresponsive websites, DNS mismatches, and more. However I’m just as happy to assist with billing issues and any other questions our customers have about their accounts.

Meet Our Team

Edna M.

Hire Date: 2020

Edna M.

After several years of working in support, I have found it to be rewarding and a great learning opportunity. Not only are we assisting our customers, but we work as a team to expand our knowledge.

Meet Our Team

Olgie A.

Hire Date: 2018

Olgie A.

As I reflect on my incredible five years with DreamHost, I'm filled with a profound sense of gratitude and excitement. Working in Technical Support has been a truly rewarding experience, and I wanted to take a moment to share why I love being part of this amazing team.

I feel fortunate to be part of the DreamHost family. The past five years have been filled with growth, learning, and meaningful connections. I look forward to continuing this exciting journey with a company that values its employees and strives for excellence.

Meet Our Team

John H.

Hire Date: 2020

John H.

I enjoy working on our Technical Support team because it involves continuous learning in various situations, and I appreciate the feeling when customers express their gratitude for the work we do. At DreamHost, I like that we can communicate authentically without adhering to any scripts, giving everyone a voice and allowing them to be themselves.

Meet Our Team

Geraldine Z

Hire Date: 2021

Geraldine Z

I love to work in Technical Support at DreamHost. Every day brings new challenges and learning opportunities. Being able to make a difference in someone else's work through the knowledge we have developed is incredibly rewarding. Creating a positive impact beyond just fixing an issue helps me feel like a partner in our customers’ success.

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How can we help?

If you’re a current DreamHost customer, please contact our Technical Support Team through your account Control Panel for the fastest service.