DreamHost’s Vice President of Technical Support, Andrea Silas, will speaking at Support Driven Leadership Summit 2024 in San Diego this March!
Andrea will sit on a panel titled How to Execute Exceptional Product Feedback Loops to help attendees understand how to bolster their support organizations by quickly gathering – and acting on – customer feedback.
You’ll find her in the main room, Wednesday, March 27th in the 9:15am-12:00pm programming block.
If you’ll be attending the Support Driven Leadership Summit this March, click here to schedule a meeting with Andrea at the show!
How to Execute Exceptional Product Feedback Loops
Product feedback from your customers, internal teams, and prospects is invaluable. The process of gathering feedback and implementing data-driven improvements is incredibly time-consuming and challenging. Hear from customer support and success experts who have done it successfully and get tactical advice and strategies for using customer feedback to drive change and impact at your organization.
As the Vice President of Technical Support for DreamHost, Andrea Silas leads a team of highly qualified agents, offering 24/7 support to customers around the globe. Andrea joined the DreamHost family in 2003 and moved into her VP position in 2014, where her main focus is providing near-instantaneous support through multiple languages and various channels, including Live Chat, email, social media, and self-help services. Constantly evolving by anticipating customer needs, and utilizing a team that spans nine countries and across all time zones, Andrea has established a cross-channel experience, greatly helping an increasingly connected, technical, and worldwide customer base. With nearly two decades of experience in Technical Support, Andrea epitomizes empowered leadership as she pursues her ultimate team goal of zero wait-time responses, while continuing to uphold company core values. As a result, DreamHost is consistently recognized for its exceptional customer service.