Refer & Earn Terms and Conditions
December 13th, 2023
- As a DreamHost Refer & Earn member ("Affiliate"), you may earn a
one-time referral commission ("Reward") for each paying customer
you refer to us who signs up for hosting. Referred accounts that
receive DreamHost's non-profit discount are ineligible for referral
commission. All orders must be for the purchase of DreamHost hosting
services by a new and unique customer who arrives at DreamHost.com
by clicking on your referral link, completes the signup process
within thirty (30) days of clicking on the affiliate tracking link,
and maintains an active paid account with DreamHost for a minimum of
- In the event that multiple Affiliates refer the same unique
customer, only the last referrer before the customer orders
DreamHost services will receive credit for the referral.
- Referred customers must maintain an active hosting service during
any free trial and/or money-back guarantee periods applicable in
order for the affiliate Reward to be considered earned. Affiliates
will not receive Rewards from customers who cancel/disable their
hosting service, receive a refund, or become suspended during these
free trial and/or money-back guarantee periods.
- You are solely responsible for keeping all information up to date,
including postal and email addresses, name, payment information, tax
information and any other personal information that will impact the
ability to issue a valid payment. Each Affiliate is required to
submit an accurate and up to date W8/W9 tax form. If we do not
receive the necessary tax or payment information from you within
ninety (90) days of a qualifying referral sale that would otherwise
trigger a Reward, such Reward shall not accrue and no resulting
Reward will be owed with respect to such sale. Your tax information
is required to be on file in order for your Rewards to accrue and
- Missing or untracked affiliate referrals must be reported within 14
days of the qualifying referred sale and will be credited to your
account at our sole discretion, provided that such credit has
accrued pursuant to all terms in the Affiliate Terms of Service.
Referrals that are not reported during the then-current referral
period will not be credited to your account.
- Earned Rewards are available for redemption after the 97-day
holding period, provided that the Affiliate has chosen to cash out
their Rewards. For affiliates who have an earnings balance in excess
of $20, earned Rewards will be paid out via PayPal on the first
business day after the 10th of the month. Such Rewards payments are
subject to a 5% Paypal processing fee.
- Affiliates are responsible for making sure they are able to accept
payments. Please ensure that your bank or PayPal account can accept
payments from US-based companies.
- Affiliates are responsible for all fees, taxes, exchange rates,
surcharges and other expenses incurred in order to receive their
Rewards. Please check with your bank or PayPal to find out if any of
these apply to your account.
- In the event of possible credit card fraud and high cancellation
rates, DreamHost reserves the right to hold Rewards for up to
two (2) additional months for verification. At DreamHost's sole
discretion, we reserve the right to cancel Rewards in the event that
we are unable to collect funds from the referred customer, the order
is fraudulent, the customer cancels within the first 97 days, or if
it is found that the Reward was earned improperly for any other
- If a referred customer initially purchases a hosting package with a
term of at least one (1) year and then downgrades their hosting
package to a term of less than one (1) year, or receives DreamHost's
non-profit discount within one (1) year of their initial purchase,
the applicable Rewards paid to the affiliate will be reversed and
deducted from future earnings
- Referred customers that issue a chargeback or are found to be
fraudulent (e.g. false information, fake/stolen credit cards,
selling counterfeit goods etc.), as determined at DreamHost's sole
discretion, will be reversed regardless of the amount of time that
has passed since the signup occurred.
- Effective March 15, 2016, promo codes will no longer be accepted as
a method for tracking affiliate sales. Please review your panel to
obtain current affiliate referral links for DreamHost.
Affiliate Restrictions and Responsibilities:
- DreamHost does not accept "coupon-only" sites in our affiliate
program. We reserve the right to deactivate any account that uses
coupons/discounts as a primary method of promotion at our sole
- Affiliates are responsible for ensuring that their tracking code is
working properly before sending traffic to DreamHost's servers. Any
modification to the links is the sole responsibility of the
affiliate. Rewards may not be paid for tracking errors caused by
editing, masking, redirecting, or tampering with affiliate links, as
determined at DreamHost's sole discretion.
- Domain forwarding is prohibited. You may not purchase a domain and
set it to forward directly to our site using your affiliate link.
- Affiliates MAY NOT copy DreamHost's website or any portions of it,
including, without limitation, any of DreamHost's trademarks or
other intellectual property, and display them on their own site or
subdomain or use them in any way without DreamHost's prior
expressed written permission.
- Purchasing, either directly or indirectly, the search name
"DreamHost" or any misspelling or variant thereof from websites,
search engines or other directory referral services is prohibited.
- Violations of our Anti-Spam Policy or our Terms of Service will
result in immediate forfeiture of all Rewards payments.
Additionally, you are prohibited from (1) outranking DreamHost's
internal paid search ad on any branded keywords, (2) direct linking to
dreamhost.com from any paid search ads, and (3) using dreamhost.com
as a display URL.
- Gaining referrals through misrepresentation, improper use of
DreamHost intellectual property (ie. DreamHost trademarks and
copyrighted material) or impersonation of DreamHost personnel is
strictly prohibited and can result in loss of accrued Rewards and/or
removal from the program.
- Referred accounts must use different billing and payment methods
than the referrer to qualify for Rewards.
- Customers cannot refer themselves or their spouse/civil union
partner. No exceptions will be made. Violations can result in the
loss of all accrued Rewards and dismissal from the program.
FTC Disclosure Policy:
- It is our intent to treat our customers fairly. Accordingly, we
require all DreamHost affiliates to comply fully with all applicable
laws, regulations and guidelines concerning advertising and
marketing, including without limitation, the Federal Trade
Commission (FTC) Endorsement Guides (See the FTC Endorsement Guide
for more information.), which require that material connections
between advertisers and endorsers be disclosed. This means that all
affiliate websites (e.g. directories, review/rating sites, blogs and
other websites) and any email or collateral that provide an
endorsement or assessment of DreamHost, must prominently disclose
the fact that you may receive compensation for referring customers
- For more information and suggestions about how to comply with these
guidelines, please click the "FTC Disclosure" tab under the Terms
tab when logged in to your affiliate account. Please note that the
FTC Disclosure page is only intended to provide guidance. It does
not purport to provide legal advice and it does not guarantee that
you will be in compliance with FTC regulations if you follow the
suggestions presented. You are advised to seek and obtain your own
legal advice on how these rules apply to your website or other
promotional activities for which you receive compensation.
- At our sole discretion, we reserve the right to withhold referral
fees and/or terminate the affiliate relationship for your failure to
comply with DreamHost's FTC disclosure policy or with any other
applicable regulations or guidelines, as determined by DreamHost at
our sole discretion.
- Affiliate accounts may be deactivated at any time, without warning
or notice, and at our sole discretion. Any affiliate who violates
any of DreamHost's Terms of Service policies, including without
limitation, these Affiliate Program Terms, or any applicable law, is
subject to having their affiliate account deactivated immediately,
and any and all accrued, but not yet received, Rewards will be
- At our sole discretion, any false or misleading advertising or
suspected fraudulent activity associated with your affiliate account
will result in immediate deactivation.
- Affiliate accounts generating a large number of fraudulent accounts,
as determined in our sole discretion, will be deactivated.
- If you would like to discontinue your participation in the Affiliate
Program at any time, simply remove your affiliate links from your
website and no longer promote them. For accounting purposes, our
systems will retain your account and personal information.
We reserve the right to modify or cancel our Affiliate Program at any
time. Please make sure to check this page, along with the Refer & Earn
panel page, often! Your continued use of this service after
modifications have been made constitutes an acceptance of the updated
terms. If you do not agree with the updated terms, your only recourse is
to stop utilizing our services and to terminate your account with us.