DreamObjects Service Level Agreement
DreamHost will use commercially reasonable efforts to make DreamObjects
available 99.9% of the time during each monthly billing cycle. If
DreamHost is unable to meet this service level, you will be eligible to
receive a credit to apply to future DreamObjects billing cycles based
upon the Unavailability for that month.
- For the purposes of this agreement, Unavailability means that
either (a) the DreamObjects service is unresponsive, or (b)
DreamObjects returns a server error response to valid user requests
for more than 60 seconds of consecutive requests.
- Unavailability that is a result of scheduled maintenance is excluded
from these conditions and will not be considered for service credit
calculations. Scheduled maintenance is defined as maintenance that
is announced at least 5 days in advance, and does not exceed one
hour in any month.
- Service credits will be calculated as a percentage of the bill for
the billing cycle that the Unavailability occurred. The percentage
for the credit will be calculated by dividing the number of minutes
of Unavailability by the total number of minutes in that billing
- Service credits must be claimed within 14 days of the Unavailability
occurring by submitting a support ticket. Include as much detail as
required to document the Unavailability.