We’re excited to share some good news: DreamHost has won a Bronze Stevie® Award in the 20th Annual Stevie Awards for Sales & Customer Service, taking home the honor for “Achievement – Best Use of AI in Customer Service.”
No, we haven’t replaced our valued team members with AI. That would be nuts!
This award recognizes the work we’ve done to scale customer success through AI-assisted website builds, helping our customers get from the “just signed up” phase to the “beautiful website is live” faster, easier, and with way less head-scratching.
The Stevie Awards for Sales & Customer Service are some of the most respected honors in the business world, celebrating excellence in customer service, sales, and emerging technologies. This year, more than 2,100 nominations from organizations across 41 countries were reviewed by a global panel of 150 judges.
Using AI to Make Life Easier (Not More Complicated)
Launching a website can be intimidating, especially for small businesses, creators, and first-time site owners. That’s why we built our Human-Powered Website Creation Service to remove that friction at the exact moment customers need the most help.
By combining AI-assisted site generation with real human expertise and polish, we’re able to speed things up without cutting corners. AI helps our team work smarter behind the scenes, while people stay firmly in the loop to make sure every site actually matches what customers want.
Judges called this “a clear, customer-centric application of AI…focused on outcome delivery rather than automation for its own sake.” They also highlighted how this approach helped us scale website builds from under 100 per month to more than 700 without losing the human touch.
Innovation, The DreamHost Way
This Bronze Stevie Award is a nod to how we think about innovation: practical, responsible, and always in service of real people. When technology and humans work together, customers win. And that’s the whole point.
Want to see it in action? Check out our free, human-powered website builds and get started here: https://www.dreamhost.com/offers/free-website/
About the Stevie® Awards
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, sales, and business development professionals. Unlike many business awards, the Stevies are truly merit-based where entries are backed by real evidence and evaluated by expert judges across multiple categories. The program is part of the larger Stevie Awards organization, which runs nine international business awards, including the American Business Awards® and International Business Awards®.