From web hosts to domain registrars, Cloudfest is where the people who shape the future of the internet come to talk business. The western extension of CloudFest, CloudFest Americas 2026, hits American shores in Miami, Florida this November!
DreamHost will be at CloudFest Americas and would love to meet with you! Schedule a meeting on our calendar now to meet with us in Miami!
DreamHost’s VP of Technical Support, Andrea Silas, will be moderating a panel at Cloudfest Americas 2026.
You’ll find her on the Wynwood Stage Thursday, November 12th at 10:05 AM.
DNS Abuse: What Registries, Registrars, and Hosts Can Actually Do
Every provider has abuse. The difference is how quickly you find it, how consistently you respond, and whether your systems help or hinder the process.
What separates mature abuse programs from perpetual firefighting? Operators share practical lessons on identifying bad actors, improving internal workflows, reducing repeat abuse, and building trust without creating unnecessary friction for legitimate customers.
As the Vice President of Technical Support for DreamHost, Andrea Silas leads a team of highly qualified agents, offering 24/7 support to customers around the globe. Andrea joined the DreamHost family in 2003 and moved into her VP position in 2014, where her main focus is providing near-instantaneous support through multiple languages and various channels, including Live Chat, email, social media, and self-help services. Constantly evolving by anticipating customer needs, and utilizing a team that spans nine countries and across all time zones, Andrea has established a cross-channel experience, greatly helping an increasingly connected, technical, and worldwide customer base. With nearly two decades of experience in Technical Support, Andrea epitomizes empowered leadership as she pursues her ultimate team goal of zero wait-time responses, while continuing to uphold company core values. As a result, DreamHost is consistently recognized for its exceptional customer service.