As much of the world continues to live under orders to minimize physical interaction, we’ve all gotten a feel for what life looks like in a world where COVID-19 is ever-present. Some have lost jobs and are struggling to make ends meet. Some are wrestling with the anxiety and uncertainty caused by this global crisis. Most horribly, some of us have lost friends and family as this coronavirus has worked its way through our communities. Our hearts go out to all of you.
I want to take a minute to update you on the state of DreamHost and reassure you that, in a world where each day brings new concerns and unknowns, we will continue to be there for you as a partner to keep your businesses and websites online and performing.
You may recall that the majority of the DreamHost team has been working on a fully-remote basis since mid-March. Our team members will be able to work remotely throughout the remainder of 2020, allowing them the flexibility needed to stay safe at home with their families. We have expanded our employee assistance programs to help support our team during this time, making additional financial and mental health resources available to them.
You’ve Been Busy
Over the past three months, we have seen a tremendous increase in the number of DreamHost customers logging into their accounts and building wonderful things. For many of you, being #SaferAtHome means having more time to focus on your online businesses and projects with DreamHost. This has been an inspiration for all of us at DreamHost to watch and drives home the deep responsibility we’ve always felt to keep you and your data secure and available. We won’t let you down.
We have always prided ourselves on delivering extraordinary customer service, and during this time you are turning to us for assistance in volumes we haven’t previously experienced. To provide this additional help with the same quality and speed that you’ve come to expect, we have had multiple “Support Only” days where everyone in the company drops all other projects to focus on our top priority: individualized customer service. Rest assured that truly expert advice is available from anyone on our team, anytime you need it.
All Systems Go
We know how much you rely on us to keep your projects running. Many of you are using your websites to host online portfolios and resumes while you embark on job searches. Quite a few of you have shared stories of using this time to build new online businesses. Now, more than ever, you’ve got to have a reliable way to share your content with the world.
We’re committed to maintaining the integrity of your hosting, the very foundation of your online businesses, blogs, and web apps. Our systems remain online and operational with enough capacity to meet your needs now and into the future.
Payment Assistance
We understand that everyone’s financial situation is unique, and some of us may be having a difficult time making ends meet. If your DreamHost bill presents a hardship, please reach out to our customer support team to explore your options. We can work with you to find ways to reduce your bill or even work out a deferred payment plan.
Helpful Resources
You’re not in this alone. We’ve put together a collection of tools and articles to help your business stay open and thrive for as long as we’re all asked to stay home. You’ll find guides on everything from growing your online business to starting a side hustle. We hope you find these resources helpful!
We’re Stronger Together
After listening to many of your stories over the past few months, one thing has become very clear. We’re all experiencing this crisis very differently. For some, this has provided a much-needed time to regroup and find focus. For others, entire lives have been upended.
One thing that hasn’t changed is our commitment to you and your websites. We’re here to support you and your businesses, and we’ll be there to help you build new ones too.
This Sounds Familiar…
If any of this sounds familiar, it’s probably because you’ve heard it hundreds of times by now!
Platitudes aside, we are here for you during this difficult time and look forward to a safe recovery. Thank you for choosing DreamHost. We are proud to be your online partner.
Be excellent,
Michael
CEO, DreamHost