We understand that when you run into problems with your website you don’t just want answers – you want options. Talking to a human is just one of many ways to get your problems resolved.
The absolute fastest way to get answers to most of your questions is to search through our extensive online documentation. Our wiki is maintained by both DreamHost staff and our most knowledgeable customers.
Talk With Others
Can’t find an answer in our wiki? Browse through our discussion forums. Some of our more knowledgeable customers and a few of our employees frequent the forums on a regular basis.
Please note that the forums are not considered an ‘official’ location for requesting technical support from DreamHost employees.
Chances are if you can’t find it in the wiki, it’s already been answered in the forums!
What’s The Status?
Are you experiencing problems accessing your site? Scheduled downtime may be to blame!
The DreamHost Status blog is where we announce things like scheduled downtime, hardware replacement, and network maintenance operations.
Visit the DreamHost Status Blog and subscribe to the RSS feed and you’ll never miss a beat!
Contact A Tech
When all else fails, you can contact our technical support team. We strive to answer all emails within 24 hours, and most are answered in substantially less time.
Some of our hosting plans even include a limited amount of ‘call-backs’ per month! Send us an email, request a call-back, and you’ll get a call from one of our friendly technical support representatives – when you tell us to!
To contact our technical support team, simply log in to your account control panel, click the ‘Support’ tab, and submit your message!