{"id":6956,"date":"2023-06-19T21:31:21","date_gmt":"2023-06-19T21:31:21","guid":{"rendered":"https:\/\/news.dream.press\/news\/?post_type=event&#038;p=6956"},"modified":"2024-11-14T15:28:27","modified_gmt":"2024-11-14T15:28:27","slug":"support-driven-leadership-summit-november-2023-2","status":"publish","type":"event","link":"https:\/\/www.dreamhost.com\/news\/es\/events\/support-driven-leadership-summit-november-2023-2\/","title":{"rendered":"Summit de Liderazgo Impulsado por el Soporte, Noviembre 2023"},"content":{"rendered":"<p>La Vicepresidenta de Soporte T\u00e9cnico de DreamHost, Andrea Silas, hablar\u00e1 en el <a href=\"https:\/\/www.supportdriven.com\/leadership-summit-oakland\">Support Driven Leadership Summit 2023<\/a> en Oakland este noviembre!<\/p>\n<p>Andrea ayudar\u00e1 a los asistentes a comprender c\u00f3mo las organizaciones pueden aprovechar el poder de la inteligencia artificial (AI) para asistir a sus equipos de soporte en proporcionar resoluciones r\u00e1pidas a los clientes. El horario y la ubicaci\u00f3n de esta charla est\u00e1n por confirmar.<\/p>\n<p>Si vas a asistir a la Cumbre de Liderazgo Impulsada por el Soporte de noviembre, <a href=\"https:\/\/calendly.com\/andrea_silas\/support-driven-leadership-summit-oakland2023\">haz clic aqu\u00ed<\/a> para programar una reuni\u00f3n con Andrea en el evento!<\/p>\n<h2 class=\"wp-block-heading\">Dos cabezas son mejor que una: C\u00f3mo la IA puede trabajar junto con agentes humanos para ofrecer un soporte al cliente superior<\/h2>\n<p>La promesa de la IA ha estado colgando frente a los equipos de soporte al cliente durante a\u00f1os, pero solo recientemente se han vuelto disponibles herramientas de IA verdaderamente \u00fatiles. Escucha c\u00f3mo nuestra organizaci\u00f3n de soporte est\u00e1 utilizando la IA para aumentar \u2013 no reemplazar \u2013 al personal de soporte para construir conocimiento institucional y proporcionar resoluciones de contacto m\u00e1s r\u00e1pidas que nunca. \u201cAdoptar IA y reducir tu n\u00famero de empleados\u201d no es un mantra que nadie deber\u00eda estar cantando. \u00a1Dos cabezas siempre ser\u00e1n mejor que una, especialmente si una est\u00e1 hecha de metal!<\/p>\n<p>Aprender\u00e1s c\u00f3mo y por qu\u00e9 un asistente virtual altamente capacitado sentado junto a cada miembro de tu equipo de soporte puede darte una ventaja competitiva en tu industria, y aprender\u00e1s c\u00f3mo hacerlo sin impactar negativamente en tu cultura, m\u00e9tricas o satisfacci\u00f3n del equipo.<\/p>\n<div class=\"bio-card\">\n<div class=\"tr-img-wrap-outer jsLoading\"><img alt=\"Andrea Silas Headshot\" class=\"js-img-lazy\" data-src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2023\/03\/andrea-ai-1.jpeg\" decoding=\"async\" src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/themes\/dhtheme2023\/assets\/img\/lazy-loading-transparent.webp\"\/><\/div>\n<div class=\"bio-card__txt\">\n<div class=\"bio-card__title\">\n      Acerca de Andrea\n    <\/div>\n<p>Como Vicepresidenta de Soporte T\u00e9cnico para DreamHost, Andrea Silas lidera un equipo de agentes altamente calificados, ofreciendo soporte 24\/7 a clientes alrededor del mundo. Andrea se uni\u00f3 a la familia DreamHost en 2003 y asumi\u00f3 su posici\u00f3n de VP en 2014, donde su principal enfoque es proporcionar soporte casi instant\u00e1neo a trav\u00e9s de m\u00faltiples idiomas y diversos canales, incluyendo LiveChat, correo, redes sociales y servicios de autoayuda. Evolucionando constantemente anticipando las necesidades de los clientes y utilizando un equipo que abarca nueve pa\u00edses y todas las zonas horarias, Andrea ha establecido una experiencia multicanal, ayudando enormemente a una base de clientes cada vez m\u00e1s conectada, t\u00e9cnica y global. Con casi dos d\u00e9cadas de experiencia en Soporte T\u00e9cnico, Andrea personifica el liderazgo empoderado mientras persigue su objetivo final de equipo de respuestas sin tiempo de espera, mientras contin\u00faa defendiendo los valores fundamentales de la empresa. Como resultado, DreamHost es reconocido constantemente por su excepcional servicio al cliente.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La Vicepresidenta de Soporte T\u00e9cnico de DreamHost, Andrea Silas, hablar\u00e1 en la Cumbre de Liderazgo Impulsado por el Soporte 2023 en Oakland este noviembre. Andrea ayudar\u00e1 a los asistentes a comprender c\u00f3mo las organizaciones pueden aprovechar el poder de la inteligencia artificial (IA) para asistir a sus equipos de soporte en proporcionar resoluciones r\u00e1pidas a los clientes. Los detalles sobre el horario y la ubicaci\u00f3n de esta charla est\u00e1n por confirmar. Si vas a [\u2026]<\/p>\n","protected":false},"author":3,"featured_media":5278,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"","footnotes":""},"event-types":[450],"class_list":["post-6956","event","type-event","status-publish","has-post-thumbnail","hentry","event-type-charlas"],"acf":{"event_location":"","event_date":{"start":null,"end":null},"event_aside_info":{"title":"Event Info","text":"","social_media":{"twitter":"","instagram":""},"buttons":{"website":"","tickets":""}},"event_aside_additional":{"title":"Additional Info","info_repeaters":null},"event_map_location":{"lat":53.5507112,"lng":10.0006485,"zoom":16,"markers":[],"address":"","layers":["OpenStreetMap.Mapnik"]},"show_event_map":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Summit de Liderazgo Impulsado por el Soporte, Noviembre 2023 - DreamHost<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dreamhost.com\/news\/es\/events\/support-driven-leadership-summit-november-2023-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Summit de Liderazgo Impulsado por el Soporte, Noviembre 2023 - DreamHost\" \/>\n<meta property=\"og:description\" content=\"La Vicepresidenta de Soporte T\u00e9cnico de DreamHost, Andrea Silas, hablar\u00e1 en la Cumbre de Liderazgo Impulsado por el Soporte 2023 en Oakland este noviembre. 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Andrea ayudar\u00e1 a los asistentes a comprender c\u00f3mo las organizaciones pueden aprovechar el poder de la inteligencia artificial (IA) para asistir a sus equipos de soporte en proporcionar resoluciones r\u00e1pidas a los clientes. Los detalles sobre el horario y la ubicaci\u00f3n de esta charla est\u00e1n por confirmar. 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