{"id":6529,"date":"2024-03-22T20:19:40","date_gmt":"2024-03-22T20:19:40","guid":{"rendered":"https:\/\/news.dream.press\/news\/?post_type=event&#038;p=6529"},"modified":"2024-10-26T01:11:42","modified_gmt":"2024-10-26T01:11:42","slug":"support-driven-leadership-summit-march-2024-3","status":"publish","type":"event","link":"https:\/\/www.dreamhost.com\/news\/es\/eventos\/support-driven-leadership-summit-march-2024-3\/","title":{"rendered":"Encuentro de Liderazgo Impulsado por el Soporte, marzo 2024"},"content":{"rendered":"<p>La Vicepresidenta de Soporte T\u00e9cnico de DreamHost, Andrea Silas, hablar\u00e1 en la Cumbre de Liderazgo de Soporte T\u00e9cnico 2024 en San Diego este marzo!<\/p>\n<p>Andrea participar\u00e1 en un panel titulado <strong>C\u00f3mo Ejecutar Ciclos de Retroalimentaci\u00f3n de Producto Excepcionales<\/strong> para ayudar a los asistentes a entender c\u00f3mo fortalecer sus organizaciones de soporte reuniendo r\u00e1pidamente \u2013 y actuando sobre \u2013 la retroalimentaci\u00f3n de los clientes.<\/p>\n<p>La encontrar\u00e1s en la sala principal, el mi\u00e9rcoles 27 de marzo en el bloque de programaci\u00f3n de 9:15 a.m. a 12:00 p.m.<\/p>\n<p>Si vas a asistir a la Cumbre de Liderazgo Impulsada por el Soporte este marzo, <a href=\"https:\/\/calendly.com\/andrea_silas\/mee-with-dreamhost-at-support-driven-summit-san-diego\">haz clic aqu\u00ed<\/a> para programar una reuni\u00f3n con Andrea en el evento!<\/p>\n<h2 class=\"wp-block-heading\">C\u00f3mo Ejecutar Bucles de Retroalimentaci\u00f3n de Producto Excepcionales<\/h2>\n<p>El feedback de tus clientes, equipos internos y prospectos es invaluable. El proceso de recopilar feedback e implementar mejoras basadas en datos es incre\u00edblemente consumidor de tiempo y desafiante. Escucha a los expertos en soporte al cliente y \u00e9xito que lo han hecho con \u00e9xito y obt\u00e9n consejos t\u00e1cticos y estrategias para usar el feedback de los clientes para impulsar cambios e impacto en tu organizaci\u00f3n.<\/p>\n<div class=\"bio-card\">\n<div class=\"tr-img-wrap-outer jsLoading\">\n<div class=\"tr-img-wrap\"><img alt=\"Foto de Andrea Silas\" class=\"js-img-lazy lazyload\" data-img-src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2023\/03\/andrea-ai-1.jpeg\" decoding=\"async\" data-src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/themes\/dhtheme2023\/assets\/img\/lazy-loading-transparent.png\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 100px; --smush-placeholder-aspect-ratio: 100\/100;\" \/><\/div>\n<\/div>\n<div class=\"bio-card__txt\">\n<div class=\"bio-card__title\">\n      Acerca de Andrea\n    <\/div>\n<p>Como Vicepresidenta de Soporte T\u00e9cnico para DreamHost, Andrea Silas lidera un equipo de agentes altamente calificados, ofreciendo soporte 24\/7 a clientes en todo el mundo. Andrea se uni\u00f3 a la familia DreamHost en 2003 y asumi\u00f3 su posici\u00f3n de VP en 2014, donde su enfoque principal es proporcionar soporte casi instant\u00e1neo a trav\u00e9s de m\u00faltiples idiomas y diversos canales, incluyendo LiveChat, correo, redes sociales y servicios de autoayuda. En constante evoluci\u00f3n anticipando las necesidades de los clientes y utilizando un equipo que abarca nueve pa\u00edses y todas las zonas horarias, Andrea ha establecido una experiencia multicanal, ayudando enormemente a una base de clientes cada vez m\u00e1s conectada, t\u00e9cnica y mundial. Con casi dos d\u00e9cadas de experiencia en Soporte T\u00e9cnico, Andrea personifica el liderazgo empoderado mientras persigue su objetivo final de equipo de respuestas sin tiempo de espera, mientras contin\u00faa defendiendo los valores fundamentales de la compa\u00f1\u00eda. Como resultado, DreamHost es constantemente reconocido por su excepcional servicio al cliente.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>La Vicepresidenta de Soporte T\u00e9cnico de DreamHost, Andrea Silas, hablar\u00e1 en la Cumbre de Liderazgo Impulsado por el Soporte 2024 en San Diego este marzo. Andrea participar\u00e1 en un panel titulado C\u00f3mo Ejecutar Ciclos de Retroalimentaci\u00f3n de Producto Excepcionales para ayudar a los asistentes a entender c\u00f3mo fortalecer sus organizaciones de soporte recolectando y actuando r\u00e1pidamente sobre la retroalimentaci\u00f3n de los clientes. [\u2026]<\/p>\n","protected":false},"author":3,"featured_media":5937,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"","footnotes":""},"event-types":[450],"class_list":["post-6529","event","type-event","status-publish","has-post-thumbnail","hentry","event-type-charlas"],"acf":{"event_location":"","event_date":{"start":null,"end":null},"event_aside_info":{"title":"Event Info","text":"","social_media":{"twitter":"","instagram":""},"buttons":{"website":"","tickets":""}},"event_aside_additional":{"title":"Additional Info","info_repeaters":null},"event_map_location":{"lat":53.5507112,"lng":10.0006485,"zoom":16,"markers":[],"address":"","layers":["OpenStreetMap.Mapnik"]},"show_event_map":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Encuentro de Liderazgo Impulsado por el Soporte, marzo 2024 - DreamHost<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dreamhost.com\/news\/es\/eventos\/support-driven-leadership-summit-march-2024-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Encuentro de Liderazgo Impulsado por el Soporte, marzo 2024 - DreamHost\" \/>\n<meta property=\"og:description\" content=\"La Vicepresidenta de Soporte T\u00e9cnico de DreamHost, Andrea Silas, hablar\u00e1 en la Cumbre de Liderazgo Impulsado por el Soporte 2024 en San Diego este marzo. 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