{"id":6429,"date":"2024-10-07T20:50:25","date_gmt":"2024-10-07T20:50:25","guid":{"rendered":"https:\/\/news.dream.press\/news\/?post_type=event&p=6429"},"modified":"2025-05-06T14:45:29","modified_gmt":"2025-05-06T14:45:29","slug":"support-driven-leadership-summit-october-2024","status":"publish","type":"event","link":"https:\/\/www.dreamhost.com\/news\/events\/support-driven-leadership-summit-october-2024\/","title":{"rendered":"Support Driven Leadership Summit, October 2024"},"content":{"rendered":"\n

DreamHost\u2019s Vice President of Technical Support, Andrea Silas, will speaking at Support Driven Leadership Summit 2024 in Chicago this October!<\/p>\n\n\n\n

Andrea will sit on a panel titled Scaling Customer Support Operations: Leveraging AI for Seamless Growth<\/strong> to help attendees understand how to grow their support organizations by harnessing the power of AI.<\/p>\n\n\n\n

You\u2019ll find her in the main room, Wednesday, October 9th at 11:15 am.<\/p>\n\n\n\n

If you\u2019ll be attending the Support Driven Leadership Summit this October, click here<\/a> to schedule a meeting with Andrea at the show!<\/p>\n\n\n

\n
\"Andrea<\/div>\n
\n
\n About Andrea\n <\/div>\n

As the Vice President of Technical Support for DreamHost, Andrea Silas leads a team of highly qualified agents, offering 24\/7 support to customers around the globe. Andrea joined the DreamHost family in 2003 and moved into her VP position in 2014, where her main focus is providing near-instantaneous support through multiple languages and various channels, including Live Chat, email, social media, and self-help services. Constantly evolving by anticipating customer needs, and utilizing a team that spans nine countries and across all time zones, Andrea has established a cross-channel experience, greatly helping an increasingly connected, technical, and worldwide customer base. With nearly two decades of experience in Technical Support, Andrea epitomizes empowered leadership as she pursues her ultimate team goal of zero wait-time responses, while continuing to uphold company core values. As a result, DreamHost is consistently recognized for its exceptional customer service.<\/p>\n <\/div>\n<\/div>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

DreamHost\u2019s Vice President of Technical Support, Andrea Silas, will speaking at Support Driven Leadership Summit 2024 in Chicago this October! Andrea will sit on a panel titled Scaling Customer Support Operations: Leveraging AI for Seamless Growth to help attendees understand how to grow their support organizations by harnessing the power of AI. You\u2019ll find her […]<\/p>\n","protected":false},"author":3,"featured_media":6433,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"","footnotes":""},"event-types":[396],"class_list":["post-6429","event","type-event","status-publish","has-post-thumbnail","hentry","event-type-speaking-engagements"],"acf":{"event_location":"Chicago, IL","event_date":{"start":"20241009","end":"20241010"},"event_aside_info":{"title":"Event Info","text":"Support Driven Leadership Summit, October 2024<\/strong>\r\n\r\nOctober 9-10, 2024\r\n\r\nTeamWorking\r\n20 N. 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