{"id":5186,"date":"2023-04-27T02:10:17","date_gmt":"2023-04-27T02:10:17","guid":{"rendered":"https:\/\/news.dream.press\/news\/?post_type=event&#038;p=5186"},"modified":"2023-05-19T19:48:43","modified_gmt":"2023-05-19T19:48:43","slug":"webinar-how-to-manage-high-ticket-volume-at-scale","status":"publish","type":"event","link":"https:\/\/www.dreamhost.com\/news\/es\/eventos\/webinar-how-to-manage-high-ticket-volume-at-scale\/","title":{"rendered":"Webinar: How to Manage High Ticket Volume at Scale"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u00danete a la vicepresidente de soporte t\u00e9cnico de DreamHost, Andrea Silas,\u00a0para una conversaci\u00f3n en vivo sobre las realidades del soporte de alto volumen y lo que significa liderar con \u00e9xito un equipo de alto volumen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Este seminario web tendr\u00e1 lugar a las 11:00 a. m. ET. \u00a1<a href=\"https:\/\/stonly.com\/webinar\/high-volume?utm_source=webinar&amp;utm_medium=external&amp;lp_campaign=051123-highvolume-speakerpromo\">Reg\u00edstrate hoy<\/a>!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">C\u00f3mo gestionar un gran volumen de tickets a escala<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">La atenci\u00f3n al cliente es un desaf\u00edo en la mayor\u00eda de las empresas, pero liderar un equipo de soporte de gran volumen puede ser especialmente dif\u00edcil. Responder a un flujo constante de preguntas puede ser abrumador e impide la capacidad de su equipo para brindar un soporte personalizado y preciso de una manera que cumpla con las expectativas de los clientes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00danete a nosotros mientras profundizamos en los desaf\u00edos \u00fanicos que enfrentan los l\u00edderes de soporte en entornos de alto volumen y c\u00f3mo puedes mantenerte al tanto de las cosas sin sacrificar la calidad o agotar a tu equipo. Usando ejemplos del mundo real y conocimientos de nuestro panel de l\u00edderes de soporte experimentados, exploraremos c\u00f3mo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proporcionar experiencias de soporte consistentes r\u00e1pidamente<\/li>\n\n\n\n<li>Optimizar el flujo de trabajo de tu equipo de soporte<\/li>\n\n\n\n<li>Mantener a tu equipo productivo y feliz<\/li>\n\n\n\n<li>Aprovechar las \u00faltimas herramientas y procesos de automatizaci\u00f3n<\/li>\n\n\n\n<li>Tomar decisiones basadas en datos para la mejora continua<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u00a1Y m\u00e1s!<\/p>\n\n\n<div class=\"bio-card\">\n  <div class=\"tr-img-wrap-outer jsLoading\"><img decoding=\"async\" class=\"js-img-lazy \" src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/themes\/dhtheme2023\/assets\/img\/lazy-loading-transparent.webp\" data-src=\"https:\/\/www.dreamhost.com\/news\/wp-content\/uploads\/2023\/03\/andrea-ai-1.jpeg\"  alt=\"Andrea Silas Headshot\" \/><\/div>\n  <div class=\"bio-card__txt\">\n    <div \n      class=\"bio-card__title\"\n    >\n      About Andrea\n    <\/div>\n    <p>As the Vice President of Technical Support for DreamHost, Andrea Silas leads a team of highly qualified agents, offering 24\/7 support to customers around the globe. Andrea joined the DreamHost family in 2003 and moved into her VP position in 2014, where her main focus is providing near-instantaneous support through multiple languages and various channels, including Live Chat, email, social media, and self-help services. Constantly evolving by anticipating customer needs, and utilizing a team that spans nine countries and across all time zones, Andrea has established a cross-channel experience, greatly helping an increasingly connected, technical, and worldwide customer base. With nearly two decades of experience in Technical Support, Andrea epitomizes empowered leadership as she pursues her ultimate team goal of zero wait-time responses, while continuing to uphold company core values. As a result, DreamHost is consistently recognized for its exceptional customer service.<\/p>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00danete a la vicepresidente de soporte t\u00e9cnico de DreamHost, Andrea Silas,\u00a0para una conversaci\u00f3n en vivo sobre las realidades del soporte de alto volumen y lo que significa liderar con \u00e9xito un equipo de alto volumen. Este seminario web tendr\u00e1 lugar a las 11:00 a. m. ET. \u00a1Reg\u00edstrate hoy! C\u00f3mo gestionar un gran volumen de tickets [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":5187,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"","footnotes":""},"event-types":[396],"class_list":["post-5186","event","type-event","status-publish","has-post-thumbnail","hentry","event-type-speaking-engagements"],"acf":{"event_location":"Webinar","event_date":{"start":"20230511","end":"20230511"},"event_aside_info":{"title":"Event Info","text":"","social_media":{"twitter":"StonlyHQ","instagram":""},"buttons":{"website":"","tickets":"https:\/\/stonly.com\/webinar\/high-volume?utm_source=webinar&utm_medium=external&lp_campaign=051123-highvolume-speakerpromo"}},"event_aside_additional":{"title":"Additional Info","info_repeaters":null},"event_map_location":{"lat":53.5507112,"lng":10.0006485,"zoom":16,"markers":[],"address":"","layers":["OpenStreetMap.Mapnik"],"version":"1.4.3"},"show_event_map":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Webinar: How to Manage High Ticket Volume at Scale - DreamHost<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dreamhost.com\/news\/es\/eventos\/webinar-how-to-manage-high-ticket-volume-at-scale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinar: How to Manage High Ticket Volume at Scale - DreamHost\" \/>\n<meta property=\"og:description\" content=\"\u00danete a la vicepresidente de soporte t\u00e9cnico de DreamHost, Andrea Silas,\u00a0para una conversaci\u00f3n en vivo sobre las realidades del soporte de alto volumen y lo que significa liderar con \u00e9xito un equipo de alto volumen. 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