Overview

Technical Support Representatives play a key role in interfacing directly with DreamHost customers. ¬†Starting compensation is $35k-$45 depending on experience and technical abilities. Our graveyard shift also offers a significant bonus which adds up to an additional $10,000/year. ¬†We have regular 8hr shifts, but we also offer a 4×10 shift option for our LiveChat representatives, which gives you a three-day weekend!

 

Responsibilities

To provide technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features.

  • Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs.
  • Answers questions by applying knowledge of computer software, hardware, and procedures.
  • Patiently walks customer through diagnostic procedures to help them illuminate the source of their issues.
  • Notices trends and/or internal issues & reports them to management for resolution.

 

Required Skills

  • Ability to work under pressure in a fast-paced environment.
  • Ability to communicate with customers who may be lacking in technical skills.
  • A commitment to quality and a meticulous approach.
  • Able to work autonomously and in diverse, virtual team environments
  • Great communication skills with customers, supervisors and peers.
  • Ability to maintain patience with difficult customers.
  • Good judgment and decision-making skills.
  • Strong analytical and problem-solving skills.
  • Flexible schedulability

 

Required Experience

  • Basic understanding of Web Hosting.
  • Prior experience in customer service or technical support.
  • Basic familiarity with Linux command-line.
  • Ability to manage and deliver on multiple support tickets at same time.
  • Ability to type 45+ WPM.

 

*It is DreamHost policy to provide equal employment opportunities to all employees and employment applicants.