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Technical Support

Your Name:

Email:

Phone:
(include area code)

The earliest I can begin working is:
(optional)

If I can't start before this date, forget it:
(optional)

Cover Letter: (You know, like you do when you apply for a job... doesn't have to be long!)

Resume: (Just paste it in as plain text!)

Sample Support Test!

Please reply to each of these questions as though you were already working for us!
Keep in mind that we're looking for good communication, writing, customer service, and technical skills.

I need help setting up my mail client, I can't seem to get it to work. I know that my email address is bob@bigboy.com, but I also know my username is m2345678 and my password is bobbigboy. How would I set up my email client to sent and receive email? I'm currently using thunderbird and I don't know what settings to put in. Thanks for you assistance, Bob Biggens

My domain and email stopped working all the sudden. What happened? Everything was working fine on your servers yesterday, then today it stopped working. Other domains on my account, on the same server are working correctly. What happened to this domain? Why would it not work but everything else on the same server work just fine? I have had the domain working fine for months on your servers. Sad and Confused, Sarah Soros
(Hint: All services that we provide are working correctly.)

How do I ftp to my domain? I'm on a mac and I'm not sure what to do in order to ftp. This is my first time using ftp. Can you explain how to do this to me? Are there any free programs out there I can use? Thanks, Noah Nothing
(Hint: His username is 'noah', password is 'nothing', hostname is 'noahnada.com'.)

Hello Happy DreamHost Support Team, I have a bit of a dilemma. I host my site and my DNS on your services, but I'm not super happy about the spam/virus filters you have in place. So I'm actually just going to host my mail outside of your network, but keep the hosting here. What do I need to do in order to host my mail outside of your network, yet keep my hosting with you? Thanks, Happy Customer Joe

You guys suck! Email is always down. What is the problem this time? Or is it going to be fixed by the time you address my issue. I'm so sick of the constant up and down time. Just fix it! Al.
(Hint: The admin team still doesn't know what the problem is after weeks of looking.)

Hey. I'm sad. Please tell me the funniest joke you know to cheer me up. Thanks, Da Dude

Finally, a quick little typing test!
After you've filled out everything above, click "Start!" to reveal some text below.
As fast as you can, re-type the text exactly and then hit enter on your keyboard.

(No cheating... We'll just test you again at the face-to-face interview!)